Terms and Conditions

These Terms and Conditions (“Terms”) govern your access to and use of tikkets.com (the “Platform”), operated by Kanoo (“Kanoo,” “we,” “us,” or “our”).

By accessing or using the Platform, or completing a transaction, you agree to be legally bound by these Terms.

1. Nature of Services

1.1 Intermediary Role — The Platform operates solely as an online marketplace and ticketing facilitator for third-party merchants, event organizers, promoters, and vendors (“Merchants”).

1.2 No Control — Kanoo does not organize, produce, host, or control any events, goods, or services offered and is not responsible for delivery, quality, safety, or performance.

2. Ticket Purchases and Transactions

• All transactions are subject to availability and Merchant approval
• Pricing may include service charges, processing fees, and taxes
• Kanoo reserves the right to refuse or cancel suspicious transactions

3. Event Entry and Participation

Admission to events or use of services is subject to Merchant and venue rules. Failure to comply may result in denial of entry without refund.

4. Event Modifications

Events or services may be modified, postponed, or canceled at the sole discretion of the Merchant.

5. Assumption of Risk

You acknowledge that participation in events or use of services involves inherent risks. You voluntarily assume all such risks.

6. Limitation of Liability

To the fullest extent permitted by law, Kanoo shall not be liable for:

• Personal injury, death, or property damage
• Event-related incidents or service failures
• Acts or omissions of Merchants or third parties

Total liability, if any, is limited to the value of the transaction.

7. Disclaimer of Warranties

All services are provided “AS IS” and “AS AVAILABLE” without warranties of any kind.

8. Indemnification

You agree to indemnify and hold harmless Kanoo from all claims, damages, and liabilities arising from:

• Your transactions or event attendance
• Your breach of these Terms
• Your actions or misconduct

9. User Conduct

You must not:

• Engage in fraud or illegal resale
• Misuse the Platform
• Disrupt events or services

Kanoo may suspend accounts or cancel transactions for violations.

10. Intellectual Property

All Platform content is owned by Kanoo or its licensors and protected by law.

11. Privacy

Use of the Platform is subject to our Privacy Policy.

12. Governing Law

These Terms are governed by the laws of Jamaica.

13. Force Majeure

Kanoo is not liable for delays or failures caused by events beyond its control.

14. Amendments

We may update these Terms at any time. Continued use constitutes acceptance.

15. Contact

Email: support@tikkets.com

Website: www.tikkets.com

16. Refund Policy

This Refund Policy governs all purchases made through our Platform, including but not limited to tickets, products, services, and related transactions. By completing a purchase, you agree to the terms outlined below.

16.1 General Policy

All sales are final. Except where expressly stated in writing by the Merchant or required by applicable law, no refunds, exchanges, or cancellations will be permitted once a transaction has been completed.

16.2 Merchant Responsibility

The Merchant is solely responsible for the delivery, organization, and quality of any goods, services, or events offered for sale. The Merchant determines and enforces its applicable refund, cancellation, and exchange policies.

Where the Platform acts as a payment processor or marketplace facilitator, Kanoo adopts and enforces the Merchant’s stated policy.

16.3 Non-Refundable Fees

All transaction-related fees are non-refundable. This includes, but is not limited to:

• Processing fees
• Service charges
• Commissions
• Platform or convenience fees

These fees are retained as compensation for services rendered at the point of transaction.

16.4 No Refunds for Completed Transactions

Once a purchase has been successfully processed:

• Payments cannot be reversed
• Refunds will not be issued for unused, missed, or partially used goods, services, or events
• Customer dissatisfaction alone does not entitle a refund unless otherwise specified by the Merchant

16.5 Force Majeure

In the event that the Merchant is unable to fulfill its obligations due to circumstances beyond its reasonable control (“Force Majeure”), no refunds shall be issued.

Force Majeure events include, but are not limited to:

• Natural disasters (e.g., floods, earthquakes, hurricanes)
• Fires or explosions
• War, terrorism, or civil unrest
• Government actions, laws, or restrictions
• National or regional emergencies
• Labor disputes, strikes, or industrial actions
• Epidemics, pandemics, or public health emergencies
• Any other events beyond the reasonable control of the Merchant

In such cases, funds may be retained or applied at the Merchant’s discretion in accordance with its policies.

16.6 Exceptions

Any exceptions to this Refund Policy must be:

• Clearly stated in writing by the Merchant prior to purchase; or
• Required under applicable consumer protection laws

16.7 Acknowledgment

By completing a transaction, you:

• Confirm that you have read and understood this Refund Policy
• Agree to be bound by its terms
• Accept that your purchase is final and non-refundable except as expressly provided herein

16.10 Chargebacks and Disputes

You agree to contact Kanoo first to resolve any refund issues before initiating a payment dispute or chargeback. Kanoo reserves the right to suspend accounts involved in abusive or fraudulent chargeback activity.